I Do Hate You
Ok, so you get some kind of bill or statement in the mail, and golly gee, there seems to be a mistake. A big mistake. Like, you were double charged on a $2,000 purchase which not only maxed you out, but also drove up that minimum payment so that your online autopayment wasn’t large enough and you got a late charge. Bastards.
So you call to straighten this all out, and you get a nice southern lady on the phone who seems eager to assist you. Unfortunately, she has to follow procedure and it has to be verified with the merchant and blah blah blah. So she’s not saying you’re screwed, but she also can’t help. And then as you try to discuss the inconvenience this is causing you, as well as your worries about your credit score, she keeps saying one thing: “Well, sir, I do apologize.”
You do? You do apologize? This is not the appropriate statement. I wasn’t doubting that you apologize. You should just say, “Well, sir, I apologize.” Take the blame for something that is not your personal fault and move on. But no… over and over it’s “I do apologize,” as if A) I need to be convinced, and B) your apology does a damn thing to help me.
Why is this particular statement only used in customer service? I don’t like it. “I do apologize” has been canceled. Pass it on.
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